My package arrived damaged! What do I do?

First of all, we are sorry to hear this! If you are able to take a photo or two it would be most helpful as we will take care of filing a claim with the carrier for you.  Please send email inquiries for damaged products to customerservice@navihair.com and be sure include those photos, so that we can get a replacement to you as soon as possible and file a claim on the damaged product.

My package has not arrived, where is it?

When we create a shipping label, an automatic email is sent to you with a tracking link. You can click right on the tracking number, and it takes you to the carrier website showing where your package is currently in their system.  If you need further assistance with this, our customer care team is happy to help!

My package says delivered, but I don’t see it.  What do I do?

Firstly, if you check the “tracking details” sometimes it gives you more information like, “your package was delivered to a parcel locker”, “no secure location, package held at post office” or possibly something else.  For USPS shipments sometimes, if it has made it to your local post office it is best to call them directly as usually the carriers know your neighborhood best.  Calling the USPS 800 number is usually not very helpful as they will be reading the same thing you see on the website tracking.  If they are not helpful, please reach out to our customer care team and we are happy to investigate this for you and/or point you in the right direction!